Incident configuration

You can configure the incident form and other incident features, such as incident categories and UI behavior.

The Incident form is configured in the base system to follow recommended ITIL practices. The administrator can configure the incident form and use the form designer to customize it. The following list describes the options to configure the Incident form from the form context menu Configure option.

Table 1. Form configuration and design
Menu option Description
Form design Administrators or users with the personalize_form role can use the form design feature to quickly create new or change existing form views. Form design is an alternative to configuring forms that combines several configuration options into one tool.
Form layout Administrators or users with the personalize_form role can configure a form to show or hide fields from a view. New fields can be created on the table associated with the form.
Related lists Related lists display records in another table that have a relationship with the current record. Administrators or users with the personalize_form role can configure related lists to appear on the form.