Add a contact to an incident alert

Contact entries can be added to an incident alert manually, within an incident alert.

  1. Open the incident alert record.
  2. Select the User Contacts related list.
  3. Do one of the following:
    • Click New to create a new ad-hoc entry.
    • Select an entry created by a contact definition which has the Source field set to None.
    Figure 1. New contact ad-hoc
    New contact ad-hoc
  4. Select a Responsibility and the User to have this responsibility for this incident alert. That contact information is now listed in the incident alert User Contacts related list.
    Note: If you delete an incident alert, all contacts associated with that incident alert are also deleted.