Resolve an alert

Typically, when the event that initiated the incident alert is resolved, the incident alert can also be marked as resolved.

When an alert is resolved, the following fields are added to the Incident Alert form:

Table 1. Incident alert form
Field Description
Resolved The date and time when the alert was resolved. Automatically set when the form is saved, but can be changed later.
Resolved by The user who resolved the alert. Automatically set when the form is saved, but can be changed later.
Actual disruption time The amount of disruption time recorded, based on the time between when the incident alert was created and the time it was marked as resolved.
Post Incident Review section Information for discussion and review. For more information, see Run a Post Incident Review.