Incident Alert Management features

The features of Incident Alert Management allow your organization to create and manage communications related to major business issues or incidents.

The following components are used in Incident Alert Management.

  • Incident alerts: Create incident alerts to help manage and track communications around a high-priority incident or other issue.
  • Contact responsibilities: Set up contact definitions to identify individuals or groups that must be associated with an incident alert when it is created.
  • Alert processing: Manage incident alerts to improve communication while dealing with the crisis.
  • Legacy Notify:Use the optional Notify feature to send notifications by SMS messages and voicemails, and to set up conference calls.
  • Dashboards and reports: Monitor events and results with the incident alert dashboard and reports.