Contents IT Service Management Previous Topic Next Topic Process incident alerts ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Process incident alerts After creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling. After creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling. The incident alert administrator may also be assigned the contact responsibility of Duty Manager. When an incident alert is resolved, the incident alert administrator can run a post incident review, and can generate a report for that review from within the incident alert. The incident alert administrator can also view the dashboard and run reports on incident alerts. Incident alert taskIncident alert tasks allow users to track the actions to resolve an incident alert.Resolve an alertTypically, when the event that initiated the incident alert is resolved, the incident alert can also be marked as resolved.Run a post incident reviewAfter an incident alert has been marked as resolved, the Post Incident Review section appears on the Incident Alert form.Close an alertTypically, when the post incident review is complete, the incident alert can be closed.Incident alert homepageThe incident alert homepage contains widgets showing open incident alerts with a status of New or Work in Progress.Run an incident alert reportAdministrators and incident alert administrators can run incident alert reports to view the current status of alerts. They can track them and intervene where required, and improve overall efficiency and effectiveness.Related TasksActivate Incident Alert ManagementRelated ConceptsContacts for Incident AlertsCreate incident alertsNotify with Incident AlertSubscribe to incident alertsRelated ReferenceIncident Alert Management features On this page Send Feedback Previous Topic Next Topic
Process incident alerts After creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling. After creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling. The incident alert administrator may also be assigned the contact responsibility of Duty Manager. When an incident alert is resolved, the incident alert administrator can run a post incident review, and can generate a report for that review from within the incident alert. The incident alert administrator can also view the dashboard and run reports on incident alerts. Incident alert taskIncident alert tasks allow users to track the actions to resolve an incident alert.Resolve an alertTypically, when the event that initiated the incident alert is resolved, the incident alert can also be marked as resolved.Run a post incident reviewAfter an incident alert has been marked as resolved, the Post Incident Review section appears on the Incident Alert form.Close an alertTypically, when the post incident review is complete, the incident alert can be closed.Incident alert homepageThe incident alert homepage contains widgets showing open incident alerts with a status of New or Work in Progress.Run an incident alert reportAdministrators and incident alert administrators can run incident alert reports to view the current status of alerts. They can track them and intervene where required, and improve overall efficiency and effectiveness.Related TasksActivate Incident Alert ManagementRelated ConceptsContacts for Incident AlertsCreate incident alertsNotify with Incident AlertSubscribe to incident alertsRelated ReferenceIncident Alert Management features
Process incident alerts After creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling. After creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling. The incident alert administrator may also be assigned the contact responsibility of Duty Manager. When an incident alert is resolved, the incident alert administrator can run a post incident review, and can generate a report for that review from within the incident alert. The incident alert administrator can also view the dashboard and run reports on incident alerts. Incident alert taskIncident alert tasks allow users to track the actions to resolve an incident alert.Resolve an alertTypically, when the event that initiated the incident alert is resolved, the incident alert can also be marked as resolved.Run a post incident reviewAfter an incident alert has been marked as resolved, the Post Incident Review section appears on the Incident Alert form.Close an alertTypically, when the post incident review is complete, the incident alert can be closed.Incident alert homepageThe incident alert homepage contains widgets showing open incident alerts with a status of New or Work in Progress.Run an incident alert reportAdministrators and incident alert administrators can run incident alert reports to view the current status of alerts. They can track them and intervene where required, and improve overall efficiency and effectiveness.Related TasksActivate Incident Alert ManagementRelated ConceptsContacts for Incident AlertsCreate incident alertsNotify with Incident AlertSubscribe to incident alertsRelated ReferenceIncident Alert Management features
