Incident Alert Management

The ServiceNow® Incident Alert Management application enables organizations to create and manage communications related to major business issues or incidents.

Incident Alert Management allows incident alert administrators to bring together all involved users during these events and establish quick and easy communication within this group.

For example, a major issue occurs in a server room, leading to a high-priority incident being raised. The incident could potentially impact all users, so it is important to bring together key representatives and communicate quickly and effectively. An incident alert can facilitate this communication process and help resolve the source incident.