Incident Alert Management The ServiceNow® Incident Alert Management application enables organizations to create and manage communications related to major business issues or incidents. Incident Alert Management allows incident alert administrators to bring together all involved users during these events and establish quick and easy communication within this group. For example, a major issue occurs in a server room, leading to a high-priority incident being raised. The incident could potentially impact all users, so it is important to bring together key representatives and communicate quickly and effectively. An incident alert can facilitate this communication process and help resolve the source incident. Incident Alert Management featuresThe features of Incident Alert Management allow your organization to create and manage communications related to major business issues or incidents.Activate Incident Alert ManagementAdministrators can activate the Incident Alert Management plugin. Contacts for Incident AlertsIncident alert management uses contacts for notification purposes. Create contact records to associate users and groups with incident alert notifications.Create incident alertsCreate incident alerts to help manage and track communications around a high-priority incident or other issue.Process incident alertsAfter creating an incident alert, the incident alert administrator can process it through a set of predefined states to ensure efficient and consistent handling.Notify with Incident AlertUsing Notify enables all users involved in the issue to quickly communicate with each other and helps in the fast turnaround and resolution of the issue.Subscribe to incident alertsUsers subscribe to incident alerts to be quickly informed about critical issues.