Update the change request workflow

Update the change request workflow to reflect the addition of the Complete state.

Before you begin

Role required: admin

About this task

The Change Request – Normal workflow for the Normal type change request must be updated to progress the change request to Complete instead of Review.

Procedure

  1. Navigate to Workflow > Workflow Editor.
  2. Select Change Request – Normal from the list of workflows.
  3. Select the Checkout option from the Context menu to create a new version of this workflow.
  4. Open the Set Values activity that transitions to the End activity and modify the following fields.
    Field Value
    Name Move to Complete
    Set these values State = Complete
    Set Values activity properties
  5. Click Update.
  6. Open the Wait for conditions activity that transitions to the End activity and modify the following fields.
    Field Value
    Name Change moves to Complete
    Set these values [State] [is] [Complete]
  7. Click Update.
  8. Open the Workflow Actions menu and click Publish.