Contents IT Service Management Previous Topic Next Topic Update the state model script include Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Update the state model script include Update the ChangeRequestStateModel_normal script include to add new functions for the new Complete state. Before you beginRole required: admin About this task You update the ChangeRequestStateModel_normal with the following configuration. Add new canMove and moving functions for the Complete state. These functions can return a value of true since there are no special conditions for or extra actions to perform when moving to the Complete state. Modify the definition of the existing object for the Implement state to ensure that the next state is Complete. Add an object for the Complete state, which defines Review and Closed as the next two states. Note: The canMove functions for the transition to these states from Complete checks the Needs review custom field to determine the correct next state. Procedure Navigate to System Definition > Script Includes. Open the ChangeRequestStateModel_normal script include and modify the script as follows. Add the following line at the end of the script include but before the line starting with type:toComplete_moving: function() { return true; }, toComplete_canMove: function() { return true; }, Modify the existing implement object to toComplete:implement: { nextState: [ "complete" ], complete: { moving: function() { return this.toComplete_moving(); }, canMove: function() { return this.toComplete_canMove(); } }, canceled: { moving: function() { return this.toCanceled_moving(); }, canMove: function() { return this.toCanceled_canMove(); } } }, Add the following new state object for complete. complete: { nextState : [ "review", "closed" ], review : { moving : function() { return this.toReview_moving(); }, canMove : function() { if (this._gr.getValue("u_needs_review") == "Yes") return true; return false; } }, closed : { moving : function() { return this.toClosed_moving(); }, canMove : function() { if (this._gr.getValue("u_needs_review") == "No") return true; return false; } }, canceled : { moving : function() { return this.toCanceled_moving(); }, canMove : function() { return this.toCanceled_canMove(); } } }, Click Update. Previous TopicUpdate the state handler script includeNext TopicCreate a UI action On this page Send Feedback Previous Topic Next Topic
Update the state model script include Update the ChangeRequestStateModel_normal script include to add new functions for the new Complete state. Before you beginRole required: admin About this task You update the ChangeRequestStateModel_normal with the following configuration. Add new canMove and moving functions for the Complete state. These functions can return a value of true since there are no special conditions for or extra actions to perform when moving to the Complete state. Modify the definition of the existing object for the Implement state to ensure that the next state is Complete. Add an object for the Complete state, which defines Review and Closed as the next two states. Note: The canMove functions for the transition to these states from Complete checks the Needs review custom field to determine the correct next state. Procedure Navigate to System Definition > Script Includes. Open the ChangeRequestStateModel_normal script include and modify the script as follows. Add the following line at the end of the script include but before the line starting with type:toComplete_moving: function() { return true; }, toComplete_canMove: function() { return true; }, Modify the existing implement object to toComplete:implement: { nextState: [ "complete" ], complete: { moving: function() { return this.toComplete_moving(); }, canMove: function() { return this.toComplete_canMove(); } }, canceled: { moving: function() { return this.toCanceled_moving(); }, canMove: function() { return this.toCanceled_canMove(); } } }, Add the following new state object for complete. complete: { nextState : [ "review", "closed" ], review : { moving : function() { return this.toReview_moving(); }, canMove : function() { if (this._gr.getValue("u_needs_review") == "Yes") return true; return false; } }, closed : { moving : function() { return this.toClosed_moving(); }, canMove : function() { if (this._gr.getValue("u_needs_review") == "No") return true; return false; } }, canceled : { moving : function() { return this.toCanceled_moving(); }, canMove : function() { return this.toCanceled_canMove(); } } }, Click Update. Previous TopicUpdate the state handler script includeNext TopicCreate a UI action
Update the state model script include Update the ChangeRequestStateModel_normal script include to add new functions for the new Complete state. Before you beginRole required: admin About this task You update the ChangeRequestStateModel_normal with the following configuration. Add new canMove and moving functions for the Complete state. These functions can return a value of true since there are no special conditions for or extra actions to perform when moving to the Complete state. Modify the definition of the existing object for the Implement state to ensure that the next state is Complete. Add an object for the Complete state, which defines Review and Closed as the next two states. Note: The canMove functions for the transition to these states from Complete checks the Needs review custom field to determine the correct next state. Procedure Navigate to System Definition > Script Includes. Open the ChangeRequestStateModel_normal script include and modify the script as follows. Add the following line at the end of the script include but before the line starting with type:toComplete_moving: function() { return true; }, toComplete_canMove: function() { return true; }, Modify the existing implement object to toComplete:implement: { nextState: [ "complete" ], complete: { moving: function() { return this.toComplete_moving(); }, canMove: function() { return this.toComplete_canMove(); } }, canceled: { moving: function() { return this.toCanceled_moving(); }, canMove: function() { return this.toCanceled_canMove(); } } }, Add the following new state object for complete. complete: { nextState : [ "review", "closed" ], review : { moving : function() { return this.toReview_moving(); }, canMove : function() { if (this._gr.getValue("u_needs_review") == "Yes") return true; return false; } }, closed : { moving : function() { return this.toClosed_moving(); }, canMove : function() { if (this._gr.getValue("u_needs_review") == "No") return true; return false; } }, canceled : { moving : function() { return this.toCanceled_moving(); }, canMove : function() { return this.toCanceled_canMove(); } } }, Click Update. Previous TopicUpdate the state handler script includeNext TopicCreate a UI action