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Home Istanbul ServiceNow IT Service Management IT Service Management Change Management Configure Change Management State model and transitions Tutorial: add a new change management state Update the state model script include
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Update the state model script include

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Update the state model script include

Update the ChangeRequestStateModel_normal script include to add new functions for the new Complete state.

Before you begin

Role required: admin

About this task

You update the ChangeRequestStateModel_normal with the following configuration.
  • Add new canMove and moving functions for the Complete state. These functions can return a value of true since there are no special conditions for or extra actions to perform when moving to the Complete state.
  • Modify the definition of the existing object for the Implement state to ensure that the next state is Complete.
  • Add an object for the Complete state, which defines Review and Closed as the next two states.
    Note: The canMove functions for the transition to these states from Complete checks the Needs review custom field to determine the correct next state.

Procedure

  1. Navigate to System Definition > Script Includes.
  2. Open the ChangeRequestStateModel_normal script include and modify the script as follows.
    1. Add the following line at the end of the script include but before the line starting with type:
      toComplete_moving: function() {
              return true; 
         },              

         toComplete_canMove: function() {      
               return true;       
         },
    2. Modify the existing implement object to toComplete:
      implement: {
            nextState: [ "complete" ],

            complete: { 
                moving: function() {                
                    return this.toComplete_moving(); 
                },             

                canMove: function() {                
                    return this.toComplete_canMove();            
                }       
            },        

            canceled: {  
                moving: function() {               
                   return this.toCanceled_moving();   
                },             

                canMove: function() {               
                   return this.toCanceled_canMove(); 
                }        
            }    
        },
  3. Add the following new state object for complete. 
    complete: {
             nextState : [ "review", "closed" ],         

             review : {            
                   moving : function() {
                         return this.toReview_moving();            
                   },             

                   canMove : function() {              
                          if (this._gr.getValue("u_needs_review") == "Yes")   
                               return true;                            
                      
                          return false;
                   }        
             },                     

             closed : {            
                   moving : function() {  
                         return this.toClosed_moving();
                   },             

                   canMove : function() {              
                          if (this._gr.getValue("u_needs_review") == "No")
                               return true;    
                        
                  return false;
                  }       
             },  

             canceled : { 
                   moving : function() {                
                         return this.toCanceled_moving();     
                   },             

                   canMove : function() {                
                          return this.toCanceled_canMove(); 
                   }   
             }    
        },
  4. Click Update.
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