Extend or disable multiple CI association

The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.

Before you begin

Role required: admin

Procedure

  1. Enter sys_properties.list in the navigation filter to open the System Property [sys_properties] table.
  2. Open the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property.
    The value of this property is set to change_request by default to enable association of multiple CIs to change requests.
  3. To enable multiple CI association to other types of task, add the required table as a value. For example, to enable multiple CI association for problem records, add problem as a value, separated by a comma.
  4. Click Update to save and update the property.
  5. (Optional) Complete the following steps to disable multiple CI association for the Change Request form.
    1. Remove the change_request value from the List of all the task types where user wants to associate CIs using a List (com.snc.task.associate_ci) system property.
    2. Navigate to System UI > List control.
    3. Perform one or both of the following tasks to disable multiple CI association for the related lists.
      Associated CIs Open the entry with the task_ci.task related list and clear the Omit edit check box.
      Impacted Services/CIs Open the entry with the task_cmdb_ci_service.task related list and clear the Omit edit check box.