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Create a process flow record

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Create a process flow record

Create and add a process flow record for the Complete state. The process flow formatter displays at the top of the Change Request form.

Before you begin

Role required: admin


  1. Navigate to System UI > Process Flow.
  2. Open the Normal Change – Implement state record.
  3. Open the form context menu and click Insert and Stay to create a duplicate record.
  4. Modify the following fields with new values.
    Field Values
    Name Normal Change – Complete State
    Label Complete
    Order 550
    Condition [State] [is] [Complete]
    Process flow
  5. Click Update.