Configure standard change catalog properties

You can configure standard change catalog through the standard change properties.

Before you begin

Standard change catalog must be activated.

Role required: admin

Procedure

  1. Navigate to Change > Administration > Standard Change Properties.
    The Standard Change Properties form displays.
  2. Update the properties, as appropriate.
    Field Description
    Catalog Select the service catalog under which to add the generated standard change template.
    Category Select the service catalog category under which to add the generated standard change template. You can also choose the category or any child categories of the selected catalog.
    Note: This value is not set automatically in the Proposal form, but must be specified before it is approved.
    Mandatory Change Request values Specify a list of mandatory fields that require values when you propose a new standard change template or a modification to a standard change template.

    This configuration ensures that when a standard change request is created from a standard change template, one or more fields on the Change Request form contain pre-set values.

    Default Change Request values Specify default values for common fields on the Change Request form.
    Restricted Change Request values Specify the list of fields for which end users are not allowed to provide any value when making a proposal.
    Note: Ensure that internal columns, such as Updates, Updated, Updated by, Domain, Created, Created by are restricted.
    Read-only fields Specify the fields for which end users are not allowed to provide any value in the created standard change request.
    Note: This configuration ensures that for the specified fields, the values approved in standard change template do not change when the standard change request is submitted.
    Fields to copy Specify the fields whose values are copied to the Propose a New Standard Change Template record producer from a non-standard change request.
    Note: If any fields not specified in this list have default values specified, then the default values are copied to the record producer.
    Change Task properties
    Mandatory Change Task fields Specify a list of mandatory fields. You enter values for these fields when proposing a new change task template or modifying a change task template.
    Default Change Task values Specify default values for fields on the Change Task form when creating a change task template.
    Restricted Change Task fields Specify the list of change request fields for which end users are not allowed to provide any value when creating a change task template.
    Read-only Change Task fields Specify the fields for which end users are not allowed to alter any value on the change task.
    Note: This configuration ensures that for the specified fields, the values approved in change task template do not change when the change task is created.
    Change Task Fields to copy Specify the fields whose values are copied to one or more change task templates when proposing a new standard change template from an existing change request.
  3. Click Update.