Change Management properties

Administrators can use change properties to configure Change Management behaviour.

Navigate to Change > Administration > Change Properties to view and edit these properties.
Table 1. Change Management Properties
Name Description
glide.approval_engine.change_task Change request tasks approval engine.
  • Type: choice list
  • Default value: process_guide
glide.ui.risk_calculate_rule Change risk calculation method. Business rule calculates on insert/update, UI action calculates only on demand. None disables this capability
  • Type: choice list
  • Default value: ui_action
com.snc.change_request.enable_copy Enable copy change feature.
  • Type: true | false
  • Default value: true
com.snc.change_request.copy.attributes List of attributes (comma-separated) that are copied from the originating change.
  • Type: string
  • Default value: category,cmdb_ci,priority,risk,impact,type,assignment_group,assigned_to,short_description,description,change_plan,backout_plan,test_plan
com.snc.change_request.attach.enable_copy Copy attachments from the originating change.
  • Type: true | false
  • Default value: true
The following properties are also available for further configuration, within the sys_properties table:
Table 2. Change Management Properties available from Sys_Properties table
Name Description
com.snc.change_request.copy.related_lists Related lists (comma-separated) that will be copied from the originating change.
  • Type: string
  • Default value: task_ci,task_cmdb_ci_service,change_task
com.snc.change_request.copy.rl.change_task.attributes List of attributes (comma-separated) from the Change Task [change_task] related list that will be copied from the originating change.
  • Type: string
  • Default value: cmdb_ci,priority,assignment_group,assigned_to,short_description,description
com.snc.change_request.copy.rl.task_ci.attributes List of attributes (comma-separated) from the Affected CIs ([ask_ci] related list that will be copied from the originating change.
  • Type: string
  • Default value: ci_item
com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes List of attributes (comma-separated) from Impacted Services [task_cmdb_ci_service] related list that will be copied from the originating change.
  • Type: string
  • Default value: cmdb_ci_service
com.snc.change_request.rl.change_task.attach.enable_copy Copy attachments from originating change task.
  • Type: true | false
  • Default value: true