Map the asset State and Substate fields to the CI Install Status field. The CI
Install Status field does not have a Substatus field and must be used for CIs other than
hardware. When you create the mapping, you can set the synchronization direction from the
asset, CI, or both.
Role required: admin or asset
Note: If you upgraded from the Geneva release or a prior release and customized the
AssetAndCISynchronizer script include before the upgrade,
you must overwrite the customization and then recreate the custom
By default, only custom mappings are displayed. The list of mappings uses the
filter condition of [Out of the box] [is] [False].
From the Asset State list, select the state you want to
If available, select a substate from the Asset Substate
Some of the asset states do not have a substate.
From the Configuration Item Status list, select the
logically associated CI status you want to map.
From the Sync direction list, select the direction you
want to drive the synchronization.
Select the Active check box to activate the