Map the asset State and Substate fields to the CI Hardware Status and Substatus
fields. The Hardware Status field is visible only for hardware CIs. When you create the
mapping, you can set the synchronization direction from the asset, CI, or both. For
hardware, you can synchronize custom mappings.
Role required: admin or asset
Note: If you upgraded from the Geneva release or a prior release and customized the
AssetAndCISynchronizer script include before the upgrade,
you must overwrite the
customization and then recreate the custom mappings.
The Install Status and Hardware Status fields of a CI are independent of each other. There is no correlation between them. A change to the Hardware Status field does not change the CI Install Status field and vice versa.
By default, only custom mappings are displayed. The list of mappings uses the
filter condition of [Out of the box] [is] [False].
From the Asset state list, select the state you want to
If available, select a substate from the Asset substate
Some of the asset states do not have a substate.
From the Configuration Item status list, select the
logically associated CI state you want to map.
If available, select a substate from the Configuration Item
Some of the CI statuses do not have a substatus.
From the Sync direction list, select the direction you
want to drive the synchronization.
Select the Active check box to activate the