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Map asset state and CI hardware status

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Map asset state and CI hardware status

Map the asset State and Substate fields to the CI Hardware Status and Substatus fields. The Hardware Status field is visible only for hardware CIs. When you create the mapping, you can set the synchronization direction from the asset, CI, or both. For hardware, you can synchronize custom mappings.

Before you begin

Role required: admin or asset
Note: If you upgraded from the Geneva release or a prior release and customized the AssetAndCISynchronizer script include before the upgrade, you must overwrite the customization and then recreate the custom mappings.

About this task

The Install Status and Hardware Status fields of a CI are independent of each other. There is no correlation between them. A change to the Hardware Status field does not change the CI Install Status field and vice versa.


  1. Navigate to Asset > Administration > Asset-CI Hardware Status Mapping.
    By default, only custom mappings are displayed. The list of mappings uses the filter condition of [Out of the box] [is] [False].
  2. Click New.
  3. From the Asset state list, select the state you want to map.
  4. (Optional) If available, select a substate from the Asset substate list.
    Some of the asset states do not have a substate.
  5. From the Configuration Item status list, select the logically associated CI state you want to map.
  6. (Optional) If available, select a substate from the Configuration Item substatus list.
    Some of the CI statuses do not have a substatus.
  7. From the Sync direction list, select the direction you want to drive the synchronization.
  8. Select the Active check box to activate the mapping.
  9. Click Submit.