On-call scheduling On-call scheduling provides a way to determine which member of a user group is available to complete a task. For example, finding the right person to assign an incident. It does this by rotating an on-call position within some or all members of that group of users regularly. On-call scheduling can help answer questions like: For a specific group, who is the primary contact person right now? Who is the primary contact at any given time? How do I escalate notifications for this group? When am I on-call for this group this year? Upgrade to on-call schedulingGroup on-call rotation is replaced with on-call scheduling.Activate on-call schedulingYou can activate the On-Call Scheduling plugin if you have the admin role.On-call schedule conceptsWhat on-call schedules contain.On-call scheduling securityAssign users the appropriate access to the features of on-call scheduling.Configure on-call schedulesYou can configure various aspects of on-call scheduling based on the specific requirements of your organization.Use on-call schedulingYou can use on-call scheduling to manage your on-call rota and perform various ITIL functions.