Contents IT Service Management Previous Topic Next Topic Upgrade to on-call scheduling ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Upgrade to on-call scheduling Group on-call rotation is replaced with on-call scheduling. Upgrading from previous versions is automatic, and all events are recorded in the upgrade logs (System Diagnostics > Upgrade History). The existing On-Call plugin has been changed. When you upgrade, the plugin changes are applied automatically (this action is not optional). The group device functionality is deprecated in favor of a Catch All person. On-call Scheduling replaces the existing business rules for escalations with escalations based on Graphical Workflow. The workflow uses Notification Activities, so it sends emails and not SMS messages. It must be modified to use Create Events activities to send SMS messages. Keep these and the following changes in mind as you transition to on-call scheduling. Additional workflows for NotifyWorkflows have superseded the notification rules on rotation schedules.On-call wizardThis wizard enables users to create a basic rotation schedule and one or more rosters, along with escalation and reminder settings.Option rotate through rostersThe Rotate through rosters option has been added to the My Group Schedules module.Trigger rules upgradeWhen an instance running group on-call rotation upgrades, some data from the notification rules is migrated to other tables. On this page Send Feedback Previous Topic Next Topic
Upgrade to on-call scheduling Group on-call rotation is replaced with on-call scheduling. Upgrading from previous versions is automatic, and all events are recorded in the upgrade logs (System Diagnostics > Upgrade History). The existing On-Call plugin has been changed. When you upgrade, the plugin changes are applied automatically (this action is not optional). The group device functionality is deprecated in favor of a Catch All person. On-call Scheduling replaces the existing business rules for escalations with escalations based on Graphical Workflow. The workflow uses Notification Activities, so it sends emails and not SMS messages. It must be modified to use Create Events activities to send SMS messages. Keep these and the following changes in mind as you transition to on-call scheduling. Additional workflows for NotifyWorkflows have superseded the notification rules on rotation schedules.On-call wizardThis wizard enables users to create a basic rotation schedule and one or more rosters, along with escalation and reminder settings.Option rotate through rostersThe Rotate through rosters option has been added to the My Group Schedules module.Trigger rules upgradeWhen an instance running group on-call rotation upgrades, some data from the notification rules is migrated to other tables.
Upgrade to on-call scheduling Group on-call rotation is replaced with on-call scheduling. Upgrading from previous versions is automatic, and all events are recorded in the upgrade logs (System Diagnostics > Upgrade History). The existing On-Call plugin has been changed. When you upgrade, the plugin changes are applied automatically (this action is not optional). The group device functionality is deprecated in favor of a Catch All person. On-call Scheduling replaces the existing business rules for escalations with escalations based on Graphical Workflow. The workflow uses Notification Activities, so it sends emails and not SMS messages. It must be modified to use Create Events activities to send SMS messages. Keep these and the following changes in mind as you transition to on-call scheduling. Additional workflows for NotifyWorkflows have superseded the notification rules on rotation schedules.On-call wizardThis wizard enables users to create a basic rotation schedule and one or more rosters, along with escalation and reminder settings.Option rotate through rostersThe Rotate through rosters option has been added to the My Group Schedules module.Trigger rules upgradeWhen an instance running group on-call rotation upgrades, some data from the notification rules is migrated to other tables.
