Password Reset Windows Application

If a user forgets the password or gets locked out of their Windows computer, the user can reset the password directly from the Windows login screen. The Password Reset Windows Application does not support custom verifications.

How the Password Reset Windows Application works

Administrators download and run an EXE or MSI file to install or distribute the application to user computers. The application installs a link on the Windows login screen. The user clicks the link (Forgot Password? in the examples on various Windows versions) and is then guided through the process of resetting the password.

Restrictions on the Password Reset Windows Application

Password Reset Windows Application installation requirements

Required hardware
  • 1 GHz or faster processor
  • 512 MB of RAM
  • 10 MB of available hard disk space (x86)
  • 10 MB of available hard disk space (x64)
Required software
  • Microsoft .Net Framework v4.5.2¬†and up
  • Microsoft Visual C++ Redistributable Package for Visual Studio 2013
Supported operating systems
  • Windows 7
  • Windows 8.1
  • Windows 10
Supported processor architecture
  • X86
  • X64
Supported network architecture
  • Password Reset Windows Application clients must have direct access to both the Internet and the ServiceNow instance where the Password Reset Windows Application is configured
  • To reset an AD password, the client must be on the corporate network.