Password Reset Windows Application If a user forgets the password or gets locked out of their Windows computer, the user can reset the password directly from the Windows login screen. The Password Reset Windows Application does not support custom verifications. How the Password Reset Windows Application worksAdministrators download and run an EXE or MSI file to install or distribute the application to user computers. The application installs a link on the Windows login screen. The user clicks the link (Forgot Password? in the examples on various Windows versions) and is then guided through the process of resetting the password. Restrictions on the Password Reset Windows Application The Password Reset Windows Application uses the base-system CAPTCHA service even if the Password Reset application is configured to use Google reCAPTCHA with the web interface. See Settings on the Password Reset Details tab. The Password strength indicator is not supported. See Configure and test the Password Reset connection to a credential store. For some verification types, you can use only one verification. Custom verifications are not supported. See Password Reset verifications for details. Custom UI macros configured on the Process > Advanced page are not supported (for example, entry, success, or failure macros). The system displays only the default success and failure messages. The Password Reset Windows Application supports newline characters in the Password rule hint text. Other formatting is not supported (bold, underline, hyperlink, and so on). See Configure and test the Password Reset connection to a credential store. Password Reset Windows Application installation requirements Required hardware 1 GHz or faster processor 512 MB of RAM 10 MB of available hard disk space (x86) 10 MB of available hard disk space (x64) Required software Microsoft .Net Framework v4.5.2 and up Microsoft Visual C++ Redistributable Package for Visual Studio 2013 Supported operating systems Windows 7 Windows 8.1 Windows 10 Supported processor architecture X86 X64 Supported network architecture Password Reset Windows Application clients must have direct access to both the Internet and the ServiceNow instance where the Password Reset Windows Application is configured To reset an AD password, the client must be on the corporate network. Download and install the Password Reset Windows ApplicationDownload the installer and installation instructions from the Knowledge Base. The installer uninstalls any earlier version of the Password Reset Windows Application.