Password Reset verifications

Each verification specifies the method and process for verifying the identity of the user that is requesting password reset. You can create a verification based on either a verification included with the base system or a verification type (a template).

Verifications included with Password Reset

The Password Reset application includes the following verifications in the base system. You can create a verification based on either a base-system verification or a verification type (a template).

Note: The Password Reset Windows Application does not support custom verifications.
Table 1. Password Reset verifications
Personal Data - Confirm Email Address Implements a self-service Password Reset model that relies on user information that is available in the user profile on the instance.

Based on the Personal Data Verification type.

Personal Data - Enter User Name Implements a self-service Password Reset model that relies on user information that is available in the user profile on the instance.

Based on the Personal Data Verification type.

SMS Verification Implements a self-service or service desk-assisted Password Reset model that relies on auto-generated code numbers.

When a user requests password reset, the system sends a code to an SMS-capable device that the user has authorized. To verify identity, the user then submits the code on the Password Reset Verify page.

You can use the ServiceNow Notify feature to send the codes.

Based on the SMS Code Verification type.

QA Verification Implements a self-service Password Reset model with questions that the admin defines and answers that the user supplies during enrollment.

During password reset, the system poses a specified number of questions. The user must answer correctly to verify user identity.

Based on the Security Questions Verification type.

Verifications included with the demo data

The following demo data is based on the Mock Verification type:
  • Sample Mock Verification #1
  • #2