View CI connection properties in a service map You can view properties of connections between configuration items (CIs). Before you beginRole required: sm_admin or sm_user About this task You can view the following information for each connection: The source and target CIs of this connection displayed in the Context (right-click) menu. A complete list of all properties collected about the connection in the Properties pane. By default, Service Mapping merges connection lines for the same CI to declutter a business service map. It helps to make the map more readable. Each connection type has different properties. For a merged connection line, all underlying connections are listed. Properties available for viewing also depend on the Service Mapping setup. Procedure Navigate to Service Mapping > Services > Business Services. Click View map next to the business service including the connections you want to view. View connection properties as follows: To view Do this The source and target CIs of a regular connection Right-click the connection. The source and target CIs for a merged connection Right-click the merged connection line with a number and select the relevant connection. Or If a segment of a connection line is shared by more than one merged connections, there is no indication that it is a merged line. Right-click the connection line coming out or going into a CI, and select the relevant connection. The source and target CIs for a connection if the spanning tree view is enabled. The spanning tree view simplifies a business service map concealing most of the connection lines. Click the CI whose connections you want to view.All concealed connections for this CI appear on the map. Click the relevant connection line. Detailed properties of a regular connection in the Properties pane Click the connection line. Detailed properties of a merged connection in the Properties pane. Click the merged connection line indicated by a number. All underlying connections are displayed separately in the Properties pane. Detailed properties of a connection segment shared by more than one merged connection in the Properties pane Click the connection line coming out or going into a CI, select the relevant connection, and then choose Select edge. The detailed properties are displayed in the Properties pane. Note: Shared segments do not have an indication that it is a merged line. Detailed properties of a connection in the Properties pane, when the spanning tree view is enabled.The spanning tree view simplifies a business service map concealing most of the connection lines. Click the CI whose connections you want to see. All concealed connections for this CI appear on the map. Click the required connection line. Traffic-based connections for a CI. Note: You can see traffic-based connections for a CI, even if you disabled the traffic-based discovery for a business service the CI is part of. Right-click the CI whose traffic-based connections you want to check. Select Show traffic based connections. The Traffic Based Connections List opens displaying the information in Traffic Based Connections List table. Click Close when finished viewing this list. Manually added connection.You can either add a connection or a CI manually. In both cases, the connection you manually add an entry point to the next tier of the application flow. Click the manually added connection. The Properties pane shows Manual Endpoint under Endpoint Type. Table 1. Traffic Based Connections List Field Description IP The IP address of the application connected to the selected CI. Port The port on the selected CI that is used to communicate to the other application. Process The ID of the process in the selected CI. Already on map Yes - if this connection shows on the map. No - if this connection is not part of the business service and not on the map. System decision The setting defines if Service Mapping keeps the discovered traffic-based connection or removes it. The value comes from the algorithm that Service Mapping uses.