Change credentials for discovery

You can define a Change user operation to make Service Mapping or Discovery use SSH or Windows credentials instead of the default administrative level credentials. This operation is relevant only for configuration items (CIs) hosted on Windows or Unix operating systems.

Before you begin

Ensure that the operating system (OS) credentials you want to use instead of the default credentials are correctly configured. Configure the tag attribute to the OS CI type whose credentials you want to use. For operational information on how to create credentials, see SSH credentials and Windows credentials.

About this task

When you define a Change user operation, the appropriate credentials for the same CI type, or a different CI type on the same or different host are used for the discovery process.


  1. Select Change user from the Operation list in one of the following locations:
    • the Identification Sections or Connectivity Sections for Service Mapping
    • the Step window for Discovery
  2. Fill in the fields, as appropriate.
    Field Description
    Use different host Select the check box to use a specific host and then fill in the host name.
    Use Different CI Type Select the check box and select the CI type from the list.


The following configuration is an example of the Change user operation.
Field Value
Hierarchy Applications > Business Integration Software
CI Type IBM WebSphere MQ Queue
Pattern WMQ Queue Unix Pattern
Section Identification for MQ Queue entry point types
Step number and Name 5. Change user credentials