Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Request Service Mapping

Request Service Mapping

Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel. The following plugins are activated automatically when Service Mapping is activated: Event Management and Service Mapping Core, IP-based Discovery, Pattern Designer, and Service Watch Suite Commons. The Event Management and Service Mapping Core plugin is not the same as the Event Management plugin.

Before you begin

To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and sub-production instances, generally within a few days.

If you do not have an account manager, decide to delay activation after purchase, or want to evaluate the product on a sub-production instance without charge, follow these steps.

Role required: none

Procedure

  1. In the HI Service Portal, click Service Requests > Activate Plugin.
  2. Fill out the form.
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.

This site is scheduled for a small content update on Monday, November 12th, between the hours of 4:00pm and 9:00pm Pacific Time (Nov 13 00:00 – 05:00 UTC). Acces to this site may be delayed during that time.