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Home Istanbul ServiceNow IT Operations Management IT Operations Management Service Mapping Plan business services Creation of actual business services during planning Review business services
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Review business services

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Review business services

An application owner reviews mapping results for correctness and provides feedback for the business service.

Before you begin

Role required: sm_app_owner

About this task

As a staff member that is familiar with the infrastructure and applications, review mapping results of the actual business service and provide your feedback in the form of notes. After that, a service deployment owner reviews and implements your feedback, and possibly, leaves some notes for you. The process of business service review may take some time as it requires making changes and running the mapping process on the business service. Typically, it takes several iterations to arrive at the desired result. Once the service deployment owner fixes all issues, you can approve it.

Ideally, only the application owner reviews the planned business service, however, any user with the sm_app_owner role can perform this task. As the application owner for the planned business service, you receive an email notification that the business service is assigned to you for review.

Procedure

  1. Navigate to the planned business service:
    1. Navigate to Service Mapping > Service Map Planner > Business Service Planning.
    2. Sort the list of planned business services by status and scroll to see services in In Review status.
      Or

      Use the filter to narrow the list.

    3. Click the required business service.
  2. Review the actual business service:
    1. On the Planned Business Service page, check entries on the Components tab to see which devices and applications are expected to be part of this business service.
    2. Click View Map and review the map.
    3. Return to the planned business service, enter your comments for the service deployment owner in the Notes field and click Post.
      At this stage, let the service deployment owner read your comments and make the necessary changes.
  3. Approve the planned business service:
    1. Navigate to the same business service.
    2. Review the notes from the service deployment owner.
    3. Click View Map and check that the changes you required are implemented.
    4. If the mapping results are satisfactory, click Approve.
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