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Organize business services into groups

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Organize business services into groups

Arrange business services by groups to perform some actions simultaneously on multiple services. Use service groups to control user access to services. In Event Management, you can track service health by service groups.

Before you begin

Role required: sm_admin

About this task

Typically, enterprises have hundreds of services which makes it impractical to manage them individually. How you organize business, manual or technical services, depends on the user and service provisioning policies of your enterprise.

The relation between business services in groups is purely logical and the same business service can be part of more than one group. For example, the Mobile business service can be part of the following groups: sales, Beijing, and telephony.
Figure 1. Example of a business service belonging to different groups

A business service belonging to different groups

Groups can make your service lists much shorter and cleaner. It is especially important for large organizations that have hundreds of business services.

You can also have a hierarchy of service groups with some groups embedded within others. If users have access to a parent business service group, they automatically have access to all its child groups.

You can assign business services to groups and reorganize groups at any time.

When you delete a business service group, business services in the group are not deleted.

Procedure

  1. Create a business service group.
    1. Navigate to Service Mapping > Services > Service Groups.
    2. Click New.
    3. Enter the name of the new business service group in the Name field.
    4. To embed this group in another group, enter the name of the other group in the Parent Group field.
  2. Add a business service to the newly created group.
    1. In the Service Group Members section, click New.
    2. In the Name field, enter the name of the service. If you are using Event Management, you can also enter an alert group name.
    3. Click Submit.
  3. Alternatively, add a service to a group from the business service form.
    1. Navigate to Service Mapping > Services > Business Services.
    2. Select the service you want to assign to a group.
    3. In the Service Group Members section, double-click Insert a new row.
    4. Enter the name of the service group to which you want to assign this service.
    5. Click the OK icon (OK icon).
    6. Click Update.
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