Create a connection to another business service

You can create a connection to another business service, either brand new or existing. The original map shows the link to the other business service instead of the map segment.

Before you begin

Role required: sm_admin

About this task

You create a link to another business service by transferring a map segment into another business service and connecting to it. The connection leading into the top CI in the segment becomes an entry point when you transfer it into another business service or create a new business service.

When you insert a link to another business service, the information about the connection leading into the top CI in the transferred segment, is updated in the CMDB and in the model. If other business services use the same ingoing connection (endpoint), the CMDB recognizes it and replaces map segments coming out of the same connection with connected service CIs by analogy.

You cannot insert links to multiple business services from the same connection.

Procedure

  1. Open the business service map containing the segment you want to transfer:
    1. Navigate to Service Mapping > Business Services.
    2. Click View map next to the relevant business service.
    3. Ensure that the map opens in Edit mode.

      When you click Edit, the Discovery Messages section appears below the map.
    4. If the Host view is on, switch it off by clicking More Options and clicking the Display in Host View toggle.

      Click the More Options menu on the Map page.
  2. Identify the segment of the map that you want to transfer.
  3. Right-click the connection leading to the CI at the top of this segment.

    Selecting the connector leading into the map segment.
  4. To transfer the segment into an existing business service map and connect to it:
    1. Select Connect to existing service.
    2. In the Add To Existing Discovered Service window, select the business service to which you want to transfer the segment.
    3. Click Choose.
      The map displays the connected business service icon instead of the transferred segment. The business service map to which you transferred the segment, shows it under the newly added entry point. For example, the Tomcat business service map contains the Trade connected service CI. The Trade business service map shows the segment transferred from the Tomcat business service.


  5. To transfer the segment into a new business service map and connect to it:
    1. Select Create new service from here.
    2. In the Create New Discovered Service window, define attributes for the business service you want to create for this segment:
      Field Description
      Name Enter the business service name. This name must be unique. Use self-explanatory names such as mailing service or printing service.
      Group (Optional) Restrict access to a business service by adding it to a business service group. Users must then have the business group role to access the business service.
      Criticality (Optional) Select the option that reflects how important this business service to your organization operation. For more information about business service criticality, see Business services.
    3. Click Create.
      The map displays the connected business service icon instead of the transferred segment. The new business service appears in the list of business services and contains the segment of the map. For example, the Tomcat business service includes the TP rooms connected service CI. The TP rooms business service map contains the segment transferred from the Tomcat business service.


  6. To revert this operation:
    1. On the business service map containing the connected service CI, click the connection leading to it.
    2. In the Properties pane, write down the URL attribute of the connection.


    3. Double-click the connected service CI.
      The business service map for the CI containing the transferred segment opens.
    4. Click the Settings icon.
    5. Under Entry Points on the left, locate the entry point with the same URL you took note of.
    6. Click the Delete button on the entry point tab, and click Remove to confirm.

      This entry point disappears from this business service form.

      The transferred segment disappears from the map of this business service.

    7. Navigate to the map that contained the connected service CI.
      This map displays a boundary instead of the connected service CI.
    8. Click the boundary CI and click Unmark boundary.
      The map is refreshes and displays the segment of the business service.