Roles installed with Service Mapping

Service Mapping adds the following roles.
Role title [name] Description Contains roles
Service Mapping administrator

[sm_admin]

This role is required to set up and configure Service Mapping, define business services, troubleshoot the discovery, and mapping process as well as create discovery patterns.
  • [sam_core_admin.sm_admin]
  • [discovery_admin.sm_admin]
  • [itil_admin.sm_admin]
  • [personalize_dictionary.sm_admin]
Service Mapping user

[sm_user]

This role allows a user to view business service maps and review business service changes.
  • [sam_core_user.sm_user]
  • [itil.sm_user]
Service Mapping application owner

[sm_app_owner]

This role allows creating planned business services and managing their lifecycle. [sm_user]
MID Server for Service Mapping administrator

[sm_mid]

This role allows accessing Service Mapping tables with minimal, but sufficient permissions. [rest_service]

[pd_mid]