Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Applicative credentials for Service Mapping

Log in to subscribe to topics and get notified when content changes.

Applicative credentials for Service Mapping

Some applications require separate credentials from credentials of the host on which they run. This type of credentials is referred to in ServiceNow as applicative credentials.

A typical credential contains a user name and a password for logging into a device or application. While most applications require only one credential for accessing them, sometimes hosts and applications have separate credentials for extra security. For example, ABAP SAP Central Services (ASCS) requires applicative credentials in addition to the SSH or Windows host credentials for the server that hosts ASCS.

Note: Service Mapping refers to devices and applications that comprise a business service as configuration items (CIs).

Just like with host credentials, you assign applicative credentials to MID Servers.

You create applicative credentials per CI type, for example the CI type for ASCS is SAP ASCS Application [cmdb_ci_appl_sap_ascs]. The preconfigured pattern for discovering CIs belonging to this CI type contains commands that require a MID Server to use the applicative credential for this CI type. If there is more than one credential configured for this CI type, the MID Server tries using these credentials in the order you define until it finds the credential that fits.

Check the discovery requirements information in the ServiceNow documentation to determine if you need to configure applicative credentials for specific application CIs. There is no need to configure applicative credentials, if discovery prerequisites do not mention it.

Typically, the following applications require applicative credentials:
  • ABAP SAP Central Services (ASCS)
  • SAP Central Instance
  • SAP Central Services (SCS)
  • SAP Evaluated Receipt Settlement (ERS)
  • SAP Java Cluster
  • SAP NetWeaver Dialog Instance
  • Microsoft SQL Database (for Microsoft BizTalk discovery only)
  • MySQL Server
  • Oracle Advanced Queue Queue
  • Oracle Database
  • Tibco EMS Queue
  • Tibco Enterprise Message Service (EMS)
If you used applicative credentials for any CIs on your infrastructure, you must configure these credentials in Service Mapping so that it can access such CIs.
Note: If your organization does not use applicative credentials, it is enough to configure credentials necessary for accessing hosts.
Table 1. Applicative credentials form fields
Field Description
Name Name of the credential. Use a descriptive name like Oracle DB or London Oracle DB (for an Oracle database).
Active Select this check box for Service Mapping to use this credential.
User name Enter the actual user name of the applicative credential.
Password Enter the actual password of the applicative credential.
CI type Select a CI type to which the CI belongs.
Applies to Select the MID Server corresponding to a relevant location or select All MID servers.
Order Enter a number from 1 to 100 for order in which Service Mapping uses this credential in case of shared credentials. A credential with an assigned value of 1 is used first.