Service Mapping

The ServiceNow® Service Mapping application discovers all business services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the business service operation.

Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel.

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