Creation of actual business services during planning

You create each business service individually even if you simultaneously added multiple business services to the phase.

After you created phases and populated them with business services, you are ready to look at individual business services in a phase. Business services in phases are only planned services, they are drafts. You are going to create actual business services based on them. The actual business service inherits all information defined for the planned service. This new actual business service appears in the list of all business services and has the Non-Operational state.

The following users collaborate to create actual business services:
  • Service deployment owner

    The service deployment owner is responsible for creating and fixing business services during planning.

  • Application owner

    The application owner is familiar with the infrastructure and applications making up the service. This user provides information necessary for successful mapping of a business service. Once a service is mapped, this user reviews the results and either approves it or suggests changes. The application owner cannot create or modify business services.

Notice that although service deployment owner fixes the actual business service, the application owner provides feedback and approves the draft version of it - the planned business service. It allows you to have all the information related to planning and creation of the business service in one central place.

Figure 1. Creating an actual business service (BS)

Creating an actual business service during planning has the following flow: