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Business service definition

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Business service definition

Define business services to build comprehensive maps of all devices and applications used to provide services in your organization.

A business service is a set of interconnected applications and hosts which are configured to offer a service to the organization. Business service can be internal, like organization email system or customer-facing, like an organization web site. For example, creating financial reports through a web-based application requires a computer, web server, application server, databases, middleware, and network infrastructure. These applications and hosts are all configured to offer the service of financial reporting.

ServiceNow applications refer to devices and applications that comprise a business service as configuration items (CIs).

You cannot use Service Mapping to discover a business service that you manually created as a record in the Business Service [cmdb_ci_service] table. To discover such a service with Service Mapping, define a new business service from within Service Mapping and remove the original business service from the Business service table to avoid duplication.
Attention: The result of the discovery performed by Service Mapping is different from the manually created business service, because Service Mapping discovers CIs based on their inbound connections.

Create and define your business services as follows: