Client software distribution ordering process

Software deployed by Client Software Distribution (CSD) can be ordered from the service catalog by individual users or by approved users on behalf of others.

Client Software Distribution catalog items have different options, depending on how ordering is configured.

Lease start and end dates

All software deployed by CSD requires users to specify the beginning date for the lease. This is enforced by the Orchestration - Asset Lease Management plugin that is activated automatically with CSD. The system prepopulates the Lease start field with the current date and time.

If the catalog item is configured for revocation (uninstall), the form displays the Lease end field, which allows the requester to define an end date and time for the lease. The system validates user input in these fields to ensure that the dates selected define a future window. The Lease end field is not mandatory and can be left blank to order software with no end date.

Note: For systems deploying software from Microsoft System Center Configuration Management (SCCM), the Lease end field is only available if the SCCM configuration specifies an uninstall collection.

Software offered only to the logged in user

If the software catalog item is configured with the Order on behalf of check box cleared, the User field does not appear on the order form. The logged in user selects the device on which to deploy the software from the Device to install this software on field. Only those devices assigned to the logged in user appear in the list.

In this example, a user has logged into the service catalog to order Firefox for a computer that is assigned to her. She selects the machine from a list of devices she owns and selects the date and time the lease should begin. This software is deployed through Microsoft System Center Configuration Management (SCCM), but does not have an uninstall collection configured and cannot be revoked automatically by the system. As a result, the Lease end field is not available.

Figure 1. Ordering software as the logged in user
Ordering software as the logged in user

Software ordered on behalf of another user

If the software catalog item is configured with the Order on behalf of check box selected, the User field appears on the form. The logged in user can select any user from this field. The Device to install this software on field only lists the devices assigned to the user selected in the User field. If an approval is required for software ordered on behalf of another user, the system automatically sends an approval request to the manager of the user receiving the software. The approval is skipped if the requester is the named user's manager.

In this example, a manager is ordering Google Chrome for a contractor. The manager selects the contractor from the User field and then chooses a computer from the list of devices assigned to the contractor. This software has an SCCM uninstall collection configured, which allows the manager to select an end date for the lease that coincides with the end of the user's contract. When the lease expires, SCCM automatically uninstalls the software from the device.
Figure 2. Defining software lease window
Defining software lease window