IT Operations Management Track and manage IT resources and systems. Cloud ManagementWith the ServiceNow® Cloud Management application, you can use a single ServiceNow interface to define, administer, and measure workflows for provisioning cloud resources. You can also manage the life cycles of those resources. Cloud Management is integrated with both private and public cloud management providers, including Amazon Web Services, Microsoft Azure, and VMware offerings.DiscoveryServiceNow® Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds.CredentialsCredentials, such as user names and passwords, or certificates, are required to gain access to a computer or network device for Discovery or to perform work on a computer using Orchestration.MID ServerThe ServiceNow® MID Server facilitates communication and movement of data between the platform and external applications, data sources, and services.OrchestrationServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. Service MappingThe ServiceNow® Service Mapping application discovers all business services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services. Service Mapping maps dependencies, based on a connection between devices and applications. This method is referred to as top-down mapping. The top-down mapping helps you immediately see the impact of a problematic object on the rest of the business service operation. Event ManagementThe ServiceNow® Event Management application helps you identify health issues across the datacenter on a single management console.