Create an SLA configuration for CIs

Create an SLA configuration from the Event Management application to determine which CIs are available for SLAs.

Before you begin

Role required: evt_mgmt_admin

About this task

The SLA configuration record is a filter on a table in the system. Select a table that has the CIs for which you want to create an SLA. If you are creating an SLA definition on a business service, you do not need to create an SLA configuration.

Procedure

  1. Navigate to Event Management > SLA Configuration.
  2. Click New.
  3. Fill in the form fields (see table).
    Table 1. SLA Configuration form fields
    Field Description
    Name Provide a descriptive name.
    Table Select a table with the CIs for which you want to create the SLA. You can also use the Configuration Item to Host View [query_based_service_basic_view] table, which is used by technical services.
    Filter Configure the filter for the records.
  4. Right-click the header and select Save.

Example

The following is an example.

If you want to run an SLA on all Linux servers for major and critical alerts, first create an SLA configuration on the Linux Server [cmdb_ci_linux_server] table. Then create the SLA definition with this filter:
  • CI.class is Linux Server
  • Severity is Major or Critical

What to do next

Create an SLA definition on the CIs that match this SLA configuration.