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Create an alert group

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Create an alert group

An alert group is a set of alerts that meet special criteria for a particular business service.

Before you begin

Navigate to Event Management > Properties, and ensure that the Enable alert group support (evt_mgmt.impact_calculation.alert_group_support) property is set to Yes.

Role required: evt_mgmt_admin or evt_mgmt_operator

About this task

Create alert groups to combine similar alerts that meet the specified criteria. Alert groups appear on the Event Management dashboard.
Note: Alert groups that are created in this procedure do not display in the Alerts console.

You can learn about Event Management basics, including alert groups, from the following video.


  1. Navigate to Event Management > Services > Alert Groups.
  2. Click New
  3. Fill in the fields, as appropriate.
    Table 1. Alert Group Form fields
    Field Description
    Name The alert group name.
    Business criticality The importance of this service to the business. This field can determine disaster recovery strategies for this service.
    • 1 - most critical
    • 2 - somewhat critical
    • 3 - less critical
    • 4 - not critical
    Used for field Specify the purpose of the alert group. Select from:
    • Production (Default)
    • Staging
    • QA
    • Development
    • Demonstration
    • Training
    • Disaster recovery
    Owned by The party that is responsible for the business service.
    Email The email alias for the alert group.
    Business phone The phone number for the business.
    Operational status The status of the business service.
    • Operational: The business service is running. Impact calculation runs only on services in the Operational status.

      Select this option to use this business service. If you customized preconfigured options for this category, select the option whose value is set to 1. Event Management calculates impact only on business services in use.

      If you do not want to use this business service now, select one of these options:
    • Non-Operational: The business service is unavailable, disabled, or down.
    • DR Standby: The business service is available as a disaster recovery (DR) standby.
    • Repair in progress: The business service is receiving maintenance.
    Comments Any additional notes and information.
    Service Group Members The business services group which contains this service.
    Filter The conditions for sending a notification to the alert group. The conditions must meet the alert values.
  4. Click Update.