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Create a technical service

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Create a technical service

A technical service is a dynamic grouping of configuration items (CIs), based on some common criteria. For example, you can create a technical service based on the location of all web servers in Detroit or all Oracle databases in Boston.

Before you begin

Role required: evt_mgmt_admin

About this task

Use the technical services form to create user defined collections of configuration items.
Note: A technical service contains CIs. However, a technical service cannot contain other services.


  1. Navigate to Event Management > Technical Services.
  2. Click New.
  3. Fill in the fields on the form, as appropriate.
    Table 1. Technical Service form
    Field Description
    Name The business service name.
    Business criticality The importance of this service to the business. This field can determine disaster recovery strategies for this service.
    • 1 - most critical
    • 2 - somewhat critical
    • 3 - less critical
    • 4 - not critical
    Owned by The party that is responsible for the business service.
    Email Enter the email address of the owner who is responsible for this business service in the organization.
    Business phone Enter the business phone number of the owner who is responsible for this business service in the organization.
    Operational status The status of the business service.
    • Operational: The business service is running. Impact calculation runs only on services in the Operational status.

      Select this option to use this business service. If you customized preconfigured options for this category, select the option whose value is set to 1. Event Management calculates impact only on business services in use.

      To use this business service at a later time, select one of these options:
    • Non-Operational: The business service is unavailable, disabled, or down.
    • DR Standby: The business service is available as a disaster recovery (DR) standby.
    • Repair in Progress: The business service is receiving maintenance.
    Comments Any additional notes and information.
    Service Group Members section The business services group which contains this service.
  4. Select a source table and specify the criteria for the technical service query.
    Field Description
    Table Name of source table to be searched.

    You can use autocomplete to locate table names, or select the appropriate table from the list.

    Filter Specify the criteria for determining the values from the specified source table to be displayed:
    1. Specify the filter condition.
    2. Choose the relevant operator.
    3. Choose the input field.
    4. Choose the operator.
    5. Choose the input value.
  5. Right-click the form header and click Save.