Close an Event Management alert

Close an alert by an event or a user action. Closing an alert also closes any related incident that is not already resolved or closed.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

By closing an alert, any related incident that is not already resolved or closed is closed. This default behavior can be configured by changing the value of the evt_mgmt.alert_closes_incident property.

Procedure

  1. You can close an alert from the Alert form or the Event Management dashboard.
    • To close an event from the Alert form, navigate to Event Management > All Alerts . In the All Alerts list, click the required alert.
    • To close an event from the Event Management dashboard, navigate to Event Management > Dashboard. In the Alerts panel, click the required alert.
  2. In the Alert Properties view, click Close .
    When you click Close , the alert is closed without confirmation.

    If the alert has any resolved or closed incidents, a work note is added to the incident indicating that the related alert was closed.

    If the alert has an open incident that is not related to any other open alerts, the incident is closed, resolved, or left alone as specified by the evt_mgmt.alert_closes_incident property.