Bind alerts for non-host CIs

An incoming event from a discovered business service, manual service, or alert group can bind to an alert based on an event rule and the corresponding event field mapping. The event field mapping requires a URL or the port number and corresponding IP address for each service or alert group.

Before you begin

Role required: evt_mgmt_admin or evt_mgmt_operator

About this task

If the event is specific to a non-host CI, for example a business service, manual Service, or alert group, use the following steps to bind alerts to a non-host CI:
  • Leave the Node field empty.
  • Populate the CI Type with the CI type you want to bind.
  • Make sure the additional_info field has enough information to uniquely identify the CI. The algorithm matches all additional_info attributes that have the same name as CI fields for that Event Type. If the match is successful, the event will be bound to the CI.
Optional method:
  • Leave the Node field empty.
  • Populate the CI Identifier field as above with attributes that will uniquely identify the CI.

Procedure

  1. Navigate to Event Management > Rules > Event Rules.
  2. Click New and fill in the appropriate fields of the event rule.
  3. Click Go to advanced mode.
  4. Select the Transform check box.
  5. From the CI type list, select cmdb_ci_service_auto.
  6. In the Event Match Fields section, insert a new row with these parameter values:
    Field Value
    Field node
    Regular Expression (.*)
    Mapping temp node
  7. In the Event Compose Fields section, insert a new row with these parameter value:
    Field Value
    Field node
    Composition (empty)
  8. Click Submit.
  9. Navigate to Event Management > Rules > Event Field Mapping.
  10. Create the corresponding event field mapping with these parameter values:
    Field Value
    Source Specify the event monitor software that generated the event.
    Mapping type Select Single field.
    From field Specify temp node.
    To field Specify name.
  11. In the Event Mapping Pairs section, insert new rows for each event mapping pair.
    1. Set the Key with the URL or an IP address with corresponding port value.
    2. Set the Value with the business service, manual service, technical service, or alert group name.
    For example, you can add an event mapping pair for each business service.
  12. Click Submit.