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Manage alerts in the Alerts Console

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Manage alerts in the Alerts Console

In the Alerts Console you can manage individual alerts, as needed.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user


  1. Navigate to Event Management > Alert Console.
  2. To manage an alert, right-click it and select any of the following options.
    Option Description
    Copy URL to Clipboard The URL is copied to your clipboard. For more information about the URL, see Launch web application from alert.

    On some browsers, you are prompted to manually copy the URL to the clipboard. The ServiceNow platform frame around the dashboard is not included in the link.

    Copy sys_id The SYSId of the alert is copied to the clipboard.
    Launch Application Launch a web application from an alert that matches the conditions set in an alert rule.
    Run remediation Displays a list of remediations that can be executed for the alert. If no options are available, the alert does not match any alert rules that enable remediation. After remediation is executed, a remediation task is created with a reference to the alert.
    Assign Tag Create and assign tags to specific records to group and organize alerts.
    Acknowledge Selects the Acknowledge check box on the Alert form to indicate that the alert is acknowledged.
    Add to groups Select the alerts that you want to manually group. For more information, see Add alert to an alert group.
    Close Marks the alert as closed to indicate that the alert is resolved and requires no further action.
    View Metrics Opens a dependency views map in metrics mode for the CI that is associated with the alert. The metrics data of the CI is displayed, and you can use the Metrics Explorer to build metric charts.
    Maintenance Selects the Maintenance check box on the Alert form to indicate that the related CI is receiving maintenance. Selecting this check box does not change the Status field of the CI.