Collaborate from within an alert

You can collaborate with colleagues and write work notes while working in an alert.

Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

You can select to work either in a compact view of Connect that overlays the standard user interface or in a full-screen workspace. The conversations are not copied into the alert.

Procedure

  1. Navigate to Event Management > All Alerts.
  2. Click the required alert.
  3. In the alert screen, click Follow.
    The label of the button changes to Following, showing the current connection to collaboration status.
  4. To view the Connect sidebar in a full window, click the down arrow in the Follow button and select Open Connect Full.
    You can write text in the Worknote field. This text is not copied into the alert.
  5. To collaborate with colleagues or with support, click the Add User icon.
  6. To conclude the Connect collaboration session, click Following.