Get started with Event Management To get started with Event Management, request the plugin, set up the appropriate event and alert filters and rules. Do the following: Request Event Management. Set up one or more MID Servers. Create manual services or technical services. Create alert groups and assign a role to a service group. Finally, perform further configuration of events and alerts. Request Event ManagementEvent Management plugin (com.glideapp.itom.snac) requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active. The Service Analytics plugin (com.snc.sa.analytics) is activated automatically when Event Management is activated.