Event Management

The ServiceNow® Event Management application helps you identify health issues across the datacenter on a single management console.

Event Management is available as a separate subscription from the rest of the ServiceNow platform. You must request activation from ServiceNow personnel.

Service Analytics is automatically activated with Event Management and provides alert aggregation and root cause analysis (RCA) for discovered business services. To enhance Event Management and Service Analytics, you can also activate Operational Metrics. Operational Metrics learns from historical metric data, and builds standard statistical models to project expected metric values along with upper and lower control bounds.

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