Alert group types Alerts are correlated, or grouped, either automatically or manually into (R)ule-based, (A)utomated, (M)anual, or (C)MDB alert groups. Grouping alerts enables you to narrow down problems by focusing on the primary alerts in the correlated group. You can view all correlated alert groups by navigating to Event Management > Alert Console. The icon in the Group column denotes the alert group type. Alerts that do not have an entry in the Group column are not correlated with any group. Table 1. Alert group types Type Icon Description More information Rule-based R Related alerts that have been grouped according to compliance with alert correlation rules. Alert correlation rules are used to group alerts that are related. Create an alert correlation rule Automated A Groups that are correlated automatically by Service Analytics. A virtual alert is added to the group as the primary alert of the group. Service Analytics automated alert groups Manual M Alerts that have been manually grouped. To manually group open alerts: Right-click an ungrouped alert and select Add to groups. In the Select Primary Alerts screen, select the alerts that must be grouped and click Add Selected. CMDB C Based on CI relationships in the CMDB, for CIs without historical data that could have been used to group alerts. CMDB alert groups Double-click the Group column for an alert group to open its Grouped Alerts dialog box, where you can: Display all alerts in the group. Provide feedback about the usefulness of the group. Manually add or remove alerts from the group. View timeline for alert groupsA timeline format that displays alerts and alert groups that correspond to the alerts and alert groups currently visible in the list view in the alerts console.Add alert to an alert groupAfter viewing the individual alerts in an alert group, you might conclude that an alert should be added to an alert group. Manually add that alert to an existing alert group so the group is more complete and useful in troubleshooting an incident.Provide feedback for an alert groupAs you view the details of an automated alert group, you can provide feedback about the accuracy and usefulness of the group. This feedback can help future analysis, and over time, accumulated feedback continues to improve the accuracy of alert aggregation.