How Cloud Management works Cloud Management tasks are performed by users who are members of virtual provisioning groups. The entire process from configuration to provisioning, and eventually to service catalog requests for virtual resources, is controlled by members of the groups. This diagram shows the process flow: All required tasks within Cloud Management are performed by members of these groups: Virtual Provisioning Cloud Administrator: Cloud administrators own the cloud provisioning environment and are responsible for configuring the virtualization providers that are used by Cloud Management. Cloud administrators can create service catalog items, approve requests for virtual machines, and monitor the Cloud Management environment using the Cloud Admin Portal. Virtual Provisioning Cloud Approver: Cloud Approvers can approve or reject requests for virtual resources. Approvers have no technical responsibilities. Virtual Provisioning Cloud Operator: Cloud operators fulfill provisioning requests from users. Cloud operators perform the day-to-day work of Cloud Management by completing tasks that appear in the Cloud Operations Portal. Cloud operators are assigned to specific Cloud Management Providers and must be technically adept with the providers they support. Virtual Provisioning Cloud User: Cloud users can request virtual machines from the service and use the My Virtual Assets portal to manage any virtual machines that are assigned to them. Amazon Web Services (AWS) CloudYou can communicate with and manage Amazon Web Services (AWS) using Amazon AWS Cloud.Microsoft Azure CloudThe Microsoft Azure Cloud application integrates with Azure to expose virtual machine and managed services management to ServiceNow users. The application enables users to request Azure virtual resources through the service catalog and provides flexible reporting for Azure admins. VMware CloudThe VMware Cloud application integrates with VMware vCenter to expose virtual machine and infrastructure management to ServiceNow users. The application enables users to request VMware virtual resources through the service catalog and provides flexible reporting for VMware admins.