Cloud Management With the ServiceNow® Cloud Management application, you can use a single ServiceNow interface to define, administer, and measure workflows for provisioning cloud resources. You can also manage the life cycles of those resources. Cloud Management is integrated with both private and public cloud management providers, including Amazon Web Services, Microsoft Azure, and VMware offerings. Cloud Management is available as a separate subscription from the rest of the ServiceNow platform. You must also request activation from ServiceNow personnel. It also requires Orchestration, which is available as a separate subscription from the rest of the platform. Explore Cloud Management release notes Upgrade to Istanbul Cloud Management product overview How Cloud Management works Cloud user groups Set up Request Cloud Management Determine whether your instance has Orchestration Configuring Amazon AWS Cloud Getting started with Microsoft Azure Cloud Configuring VMware Cloud Administer Cloud administrator actions Cloud operator actions Cloud Management reports Use Cloud user actions Develop Developer training Developer documentation Troubleshoot and get help Errors and Troubleshooting Ask or answer questions in the IT Operations Management community Search the HI knowledge base for known error articles Contact ServiceNow Support Cloud Management product overviewIn addition to provisioning virtual resources, the Cloud Management application fully integrates the life-cycle management of virtual resources into standard ServiceNow data collection, management, analytics, and reporting capabilities.How Cloud Management worksCloud Management tasks are performed by users who are members of virtual provisioning groups.Cloud administrator actionsCloud administrators have two primary responsibilities: Configure the Cloud Management service and monitor and manage the services.Cloud operator actionsBy default, users with the cloud_operator role can perform operator actions on any virtual resource.Cloud user actionsCloud users request and manage VMs. Cloud Management reportsThe ServiceNow Cloud Management application generates reports that you can customize in ways that are not available in the default provider environment. You can filter the data that is displayed in the reports and can associate custom tags with resources. Tags enable you to analyze the data using criteria that you specify.Advanced topicsYou can customize your Cloud Management service.Errors and TroubleshootingCloud troubleshooting includes provisioning rules and error handling. Content packs for Cloud ManagementContent packs contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.