Creating a change request for a VM

You can request a change, such as additional memory, for example, for a VMware virtual machine. This procedure is not available with Amazon EC2 Cloud Management.

  1. A user requests a specific change to a VMware virtual server.
    ServiceNow displays a message informing the requester that this modification is subject to change control.
    Figure 1. Change Control pop-up
    Change Control pop-up
  2. Click OK.
    The system creates the change record with data from the original request and displays the record. If the change request specifies an item that is a service catalog offering, such as a lease extension, then a message appears at the top of the form containing a link to the request number. The requested modification is noted in the Description field. The provisioning workflow begins but waits for change request approval.
    Figure 2. Change Request Form
    Change Request Form
  3. An approver approves the change request.
    The system sends the requester a notification that contains a link to the virtual machine record.
  4. The requester opens the virtual machine record from this link.
  5. Under Related Links, the requester clicks Proceed with Change to confirm the changes, or click Cancel Change to stop the change process.
    Figure 3. Related Links Example
    Related Links Example
    • If the requester clicks Proceed with Change, the provisioning workflow completes and makes the requested modification.
    • If the requester clicks Cancel Change, the workflow exits without making any modifications to the virtual machine.

    After either selection, the system returns the requester to the source portal from which the request was made. The asset view shows the state of the virtual machine.