Auto-assign tags to outside resources for bulk tagging

Bulk tagging enables you to update the standard tag values for resources that were created outside of the ServiceNow instance. This process ensures consistent meaningful reporting.

Before you begin

Role required: cloud_admin, cloud_operator, cloud_user.

About this task

Cloud admins, operators, and users can use bulk tagging to apply multiple tags to their cloud resources using a single screen. Multiple resources across AWS, Microsoft Azure, and VMware can have cloud management tags assigned using the same UI. There are two types of tagging: on-instance and on-provider.

  • On-instance: For any supported CMDB configuration type, cloud admins, operators and users can visit a list of records or the form for a single record and assign standard cloud management tags individually or in bulk from within ServiceNow.
  • On-provider: For individual configuration types, a workflow can be defined to take the tag values that were assigned on-instance and send them to the provider to be saved there as well.

On-instance and on-provider tagging

Procedure

  1. Navigate to a resource in Cloud Management.
  2. Select a resource or multiple resources that you want to assign tags to.
  3. Choose Actions on selected rows > Assign Standard Cloud Management Tags
    • This page is common to all types and allows a user to set values for any of the defined cloud management tags in the “Standard” category.
  4. Select the tags and enter the values. Submitting the page starts a job that will set the specified tag values in ServiceNow for all resources selected.
  5. For on-provider tagging, an entry must be added to the task_action_workflow table mapping the "tag_resources" operation to the workflow for the relevant CI table. This is only supported for one type: EC2 instances on AWS.