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Installed verification types

Installed verification types

You can use the verification types in the base system as they are or as templates for your custom verification types.

Password Reset allows you to define and use multiple instances of any verification type. The Password Reset Windows Application applies restrictions as noted in the table.
Name Description
Personal Data Confirmation Verification Type Verifies user identity using data from the User [sys_user] table. The user data is displayed to a service desk employee. The service desk employee verifies the data.

Enrollment is not required for this type.

Recommended for service desk processes.
Note: The Password Reset Windows Application does not support the Personal Data Confirmation Verification type.

See Personal data and personal data confirmation type verifications

Personal Data Verification Type Verifies user identity using data from the User [sys_user] table. The user is required to answer questions.

Enrollment is not required for this type.

Note: The Password Reset Windows Application allows you to define and use multiple verifications of the Personal Data type.
See Personal data and personal data confirmation type verifications
Security Questions Verification Type Verifies user identity by presenting personal security questions that the user must answer correctly.
Note: The Password Reset and Password Reset Windows Application support only a single verification of the Security Questions type.

See Create a question for a 'Security Questions' verification

SMS Code Verification Type When a user requests password reset, the system sends a code to an SMS-capable device that the user has authorized. To verify identity, the user then enters the code on the Password Reset web page.
Note: The Password Reset and Password Reset Windows Application support only a single verification of the SMS Code type.
See SMS code type verifications
Mock Verification Type Not a functional identity verification. Demonstrates how to add a verification type in a Password Reset process.
Note: The Password Reset Windows Application does not support the Mock verification type.
  • The enrollment UI macro for this verification gets the user input and returns the entered value in the enrollment processor.
  • The Password Reset UI macro for this verification gets input from the user and returns the entered value through the verification processor.

Products > IT Service Management > Password Reset; Versions > Istanbul