JDBC activity designer

Create a custom JDBC activity to automate database queries and updates in a ServiceNow instance and perform operations on the data from external databases.

You must purchase Orchestration to use this template. For specific information about using the tools in the activity designer, refer to these resources:
Note: If you are transferring data into a ServiceNow instance from an external data source, use Import sets. The JDBC custom activity transfers data between external data sources and is not intended to bring data into ServiceNow tables.
JDBC activities initially used JDBC Data Sources for connection information. The JDBC connection table and JDBC credentials table were introduced to decouple Orchestration Activities from Data Sources. The upgrade process, starting with Helsinki, copies all database connection information from existing JDBC data source records. This data is used to create records in the JDBC connection table and the JDBC credentials table. Existing JDBC custom activities are then updated with the appropriate fields and configured to use the new connection and credential records. Custom JDBC activities use connection information from the JDBC connection table and the JDBC credentials table.
Note: If you are transferring bulk data into a ServiceNow instance from an external data source, use Import sets. The JDBC activities allow you to transfer data between external data sources and ServiceNow within a workflow. It is not intended to replace the bulk import features of data sources.