Users: Enroll for Password Reset identity verification using SMS codes

The process of verifying your identity using SMS codes works as follows: When you use a web page to request password reset, the system sends a numerical code to the mobile device that you specified in your Password Reset profile. You then enter the code on the web page to verify your identity.

Before you begin

Role required: none

Procedure

  1. Navigate to Password Reset > Enrollment.
    If your organization requires you to enroll for the SMS verification method, then the SMS Codes tab is marked with an asterisk (*).
  2. If you had previously added an SMS-enabled device to your user profile, the device is listed. To add a device, click Add Device and then follow the instructions to add and verify the device. Provide a meaningful Name for each device. Repeat the process for as many devices as you need.
  3. After you have verified each device, select the Authorized check box for each device that you expect to use to change or reset your password.
    Note: You can deauthorize a device at any time by clearing the Authorized check box.
  4. (Optional) Enroll for identity verification using security questions. See Users: Enroll for identity verification using security questions.
  5. Click Submit.