Vendor Performance The ServiceNow® Vendor Performance application helps an organization manage, evaluate, and compare the companies that are labeled as vendors in the application. Many of the following vendor performance features depend on assessment functionality: Table 1. Vendor performance features Feature Description Vendor assessments Evaluate, score, and rank any vendor in the system. Manage specific vendors Identify vendor managers for specific vendors. These managers can see the list of their vendors and the results of vendor assessments. Vendor scorecards View current summary information about a vendor’s performance, including related incidents, assets, purchase agreements, discounts, outages, breaches, and other information that vendor managers need. Vendor decision matrixes View a two-axis graph that plots assessment results for multiple vendors. Use decision matrixes to determine the relative standing of vendors in two or more selected categories. Vendor bubble charts View a three-axis graph that plots assessment results for multiple vendors. Use bubble charts to determine the relative standing of vendors in three selected categories, with an emphasis on one category. Vendor contacts Create vendor contacts for individuals who provide support on behalf of the vendor, such as customer service representatives, support technicians, and vendor contractors. Vendor activities Track important vendor events, such as demos, trade show interactions, and meetings. Vendor performance also includes information from vendor ticketing, if this feature is enabled. Vendor Performance processAfter the initial setup, keep vendor data up to date and maintain an assessment cycle that works for your organization.Vendor Performance rolesThe Vendor Performance application uses certain roles.Activate vendor performanceAn administrator can activate the Vendor Performance plugin to access the application.Installed with Vendor PerformanceThe following components are installed with vendor performance:Vendor Performance Overview moduleThe vendor performance Overview module displays various widgets that provide vendor performance statistics. These widgets display information about vendor assessment results, assets, SLAs, and other useful items. Use Vendor PerformanceVendor managers use the Vendor Performance application to manage and compare the vendors their organization works with.Vendor scorecardsThe vendor scorecard displays the vendor logo and name, a summary of the vendor’s information from the system, and the vendor's ratings.Vendor decision matrixesIn the Vendor Performance application, a decision matrix is a graph that plots assessment results for multiple vendors.Using vendor bubble chartsA bubble chart is a dynamically updated graph that plots assessment results for multiple vendors.Vendor ticketingVendor ticketing helps establish stronger relationships between vendors, incidents, and SLAs.