Test Management The ServiceNow® Test Management application provides a tool for manual software testing. Test managers can use this application to manage all phases of the testing process. Create and maintain the test repository by creating test suites, test cases, and tests. Enable test execution by creating test plans, adding test cases, and assigning testers to test cases. Initiate the testing process and monitor the progress. Evaluate test results and complete the test plan sign-off form. View testing reports on the Test Management dashboard. Testers can use this application to: Perform tests and record test results. Update test case status. Report defects and retest, as necessary. There are two ways to activate the Test Management plugin: As an individual application As part of Project Portfolio Suite with Financials Activate Test ManagementAdministrators can activate the Test Management plugin.Test Management key termsKey terms describe the terminology used in test management. Test Management process flowThe tasks associated with manual software testing can be divided into categories.Test Management integration with PPSYou can activate the Test Management application and use it as part of the Project Portfolio Suite (PPS). Test manager tasksThe test manager (tm_test_manager) is responsible for setting up and monitoring the manual testing process. Tester tasksAfter the test manager creates test plans and assigns test cases, testers can perform tests and update test case status. Update the test case statusAfter performing all tests in a test case, update the test case status.Report a defect from a failed testIf necessary, the tester can report a defect related to a Failed test status.Assign a defect to a test caseAfter reporting a defect from a failed test, you can assign the defect to a test case.